Tenant FAQs

• All our properties are listed on Rightmove, the UK’s largest portal plus other portals and our own website.
• Keep in touch with us. If you want a property quickly then leave your details and requirements with us. We will search for you.
• Register! Get on our emailing list and we’ll alert you of new properties before they come to the general market.
• Be persistent - Rental properties go quickly, so phone everyday if you want to keep the latest news about what's available.
• Call into our Alwoodley office, one of the team will be happy to see if we have a suitable property.
• For an agent to help you find the right property, you need to be honest and realistic about your budget and requirements. If you have "ruled out" a particular style of property or location then say this. If you have viewed properties through another agent then give this feedback to all of the agents you are using to help them refine their search.

• You will have to pay an application fee once you have viewed and agreed to take the property.
• You will also have to pay a bond, this is also known as a tenancy deposit.
• Your 1st months rent will also need to be paid in advance.
• Other costs may apply during and at the end of the tenancy. (You can request a copy of our tenant fee's)

If we managed the property on behalf of the landlord, your deposit is held in a securely bonded client account for the term of your tenancy. It is held as security against your obligations to your Landlord under the Tenancy Agreement. At the end of the tenancy we will undertake a final inspection to make an assessment. Your deposit will then be returned to you in full if no deductions are applicable.

If we do not manage the property for the landlord, we will pay the deposit to them and instructed them that this needs to be lodged with a deposit protection scheme.

When you find a property you like, you will need to provide references, a deposit and be prepared to undertake ID and credit reference checks. This is to confirm your suitability as a tenant and your ability to meet the financial commitments. Referencing normally takes a few days, but you will need to provide all requested information in full to avoid any delays and risk of losing the selected property.

Our processes are the slickest in the Industry. We will ask you to download our online application or send it to you via email. The application procedure is as follows

• APPLICATION FEE - You will receive an email requesting a payment for the application fee.
• APPLICATION FORM - You will receive an email with a URL link to complete the application form online.
• CREDIT HISTORY - This will tell us if you have any Bad Credit History, CCJ's or Bankruptcy. You may not be accepted, however If you are then you will need a Guarantor to act on the Tenancy.
• PROOF OF ID - Copy of your Passport or Driving Licence or any other documentation that meets the right to rent checks.
• PROOF OF INCOME - This is to ensure that you can afford to live in the property. Your employer will be contacted.
• PREVIOUS LANDLORD - We will collect a reference from your previous or current landlord or agent.
• GUARANTOR - We will require a Guarantor if you are a student, or you are not in permanent Full Time employment. If a Guarantor is required, we will need the Guarantor to fill out the online application form.

Agents normally use credit referencing companies to carry out checks and provide a recommendation on your suitability. If you have no adverse credit history but are financially weak for the rental amount then you may be able to arrange a Guarantor. The Guarantor effectively underwrites the agreement to ensure that the rent will be paid. Your Guarantor will also need to be credit checked.

Many tenancies can be arranged within a week, but ultimately the move in date will be determined after discussion with the Landlord.

You will complete a standing order mandate before your tenancy starts so that your rent is paid to us or the landlord, direct from your bank account on the same day every month. Payment of rent by any other means may incur additional administration charges.

Unless otherwise agreed in writing, you are required to pay for the Council Tax, all utilities including gas, electric, water, cable/satellite, telephone and TV licences. If you are a student you will not be required to pay Council Tax. If your property has any other form of fuel such as oil or propane gas, then you will be required to pay for that too.

Your Tenancy Agreement, unless agreed otherwise, will normally be a 6 or 12 months Assured Shorthold Tenancy.

You should be aware that this is a legally binding contract between you and your Landlord, and one that can only be brought to an end by the appropriate Notice to Quit, or mutual consent.

These will be set out in your Tenancy Agreement. Your rights, and those of your Landlord are determined by the Landlord & Tenant Act as amended from time to time.

You have the right to live in their home without being disturbed. The landlord and other people cannot enter freely when they wish and must seek permission to visit – typically at least giving 24 hours notice.

A tenancy runs until it is ended by a tenant, or a landlord, through agreed surrender of the property, a notice being served, or eviction carried out. Tenants within a fixed-term can only end the tenancy during that time if their tenancy agreement says so. This will depend upon the agreed notice period.